Management Team

MIKE BIHLMEIER
President

Mike Bihlmeier is the President and is responsible for Computer Guidance's operations. In this role, Mike unites all business functions in delivering innovative solutions to the market while engaging in the creation and maintenance of customer relationships. Mike began his career in ERP software in 1999 serving 5 years as VP/COO and 7 years as President for CRC Information Systems, Inc., a Reynolds and Reynolds Company. Mike holds a Bachelor of Science degree in Marketing from San Diego State University and Master of Business Administration from the University of Arizona.

 
Finance
STEPHANIE MEYER
Controller

Stephanie Meyer is responsible for the management of Computer Guidance’s financial activities and accounting functions, including Accounts Receivable, Accounts Payable, Payroll, Audits and Corporate Financial Reporting. She received her Bachelors of Business Administration with a minor in Accounting from Eastern New Mexico University. Stephanie has been with Computer Guidance since 2008 and has more than 9 years' experience working in accounting.

 
Marketing
VICTORIA SATRAN
Vice President of Marketing

Victoria Satran leads Computer Guidance Corporation’s marketing efforts, including marketing communications, public relations, events, lead generation efforts, and business development support. Victoria began her career at IKON Office Solutions, Inc., where she served numerous project management roles for the corporate marketing department. Victoria was later responsible for business development, product strategy and marketing communications for a division of Electronics For Imaging, Inc., a California-based software development company. Most recently, Victoria was the VP of Marketing at MWA Intelligence, Inc., an entrepreneurial M2M software solutions provider in Scottsdale, AZ. Victoria graduated from Northern Arizona University, where she received her BS degree in Business Administration, International Marketing. In addition, she continued her education at Thunderbird, American Graduate School of International Management, where she received her Global Leadership Certificate. Victoria also holds ITIL certification.

 
Sales
STEVEN GROSS
Vice President of Client Solutions

Steven Gross is responsible for leading initiatives designed to maximize the effectiveness and utilization of Computer Guidance software applications at customer environments. As the Vice President of Client Solutions, Steven’s focus is on assisting Computer Guidance customers in realizing the highest levels of ROI from the Computer Guidance eCMS enterprise resource planning solution by delivering expert review and analysis of system usage, gap analysis and best practices consulting. Steven has over 20 years of experience working with and advising construction companies on successfully implementing accounting and project management systems. Steven was responsible for the initial development and leadership of the Professional Services organization at Computer Guidance, and has served in a number of management and sales positions throughout his career at Computer Guidance. Steven holds a BS degree in Business Information Systems from Illinois State University.

 
Product Development
KEN KOPAL
Director of Business Intelligence and Emerging Technologies

As the Director of Business Intelligence and Emerging Technologies, Ken Kopal is responsible for Computer Guidance's new and emerging product development initiatives, including product strategy, project management, resource allocation and development with emphasis on Web 2.0, big data, business intelligence and analytics. Prior to Computer Guidance, Ken was a Senior Programmer and Project Manager of CSK Auto, Phoenix, AZ, where he was responsible for solution maintenance on multiple IBM platforms and establishing and managing the company's data warehouse initiative. Prior to CSK Auto, Ken served in numerous technology roles as development manager, programmer, business analyst and project manager. Ken has a degree in Computer Science and Accounting from Glendale Community College.

JAMES STRANG
Director of Application Development

James Strang heads up Computer Guidance's application development team and is responsible for managing the daily activities, including the planning, execution and delivery of eCMS core applications, updates and enhancements to customers and assurance that development activities are meeting the companies stated objectives and product strategy. James has been with Computer Guidance Corporation since 1999 and has over 20 years software development experience.

 
Information Technology & Cloud Services
BOB SHANTZ
Director of Infrastructure and Cloud Services

Bob Shantz is responsible for the information technology infrastructure of Computer Guidance, including the management of storage, server and network-based systems and services for our hosted customers and the Computer Guidance team. Bob has over 30 years of experience designing and implementing a broad range of network, server, storage, data center and cloud-based computing technologies. Prior to Computer Guidance, Bob was the Director of IT Infrastructure for Kaydon Corporations in Ann Arbor, Michigan where he was the leader of the global IT infrastructure team responsible for the IT infrastructure execution across 23 locations in 12 countries.

 
Software Delivery & Quality Assurance
LYLE KLINGLER
Software Delivery Manager

Lyle is responsible for all aspects of delivering Computer Guidance’s software solutions, including quality, documentation and the completeness and timeliness of software installation. His primary goal is to unite the resources and coordinate the activities of those engaged in the testing, packaging and deployment of product updates and releases. Lyle has a Bachelor of Science degree in Computer Science and Associate degrees in Accounting and Electronics Technology. Prior to joining Computer Guidance, he was employed by various companies for 26 years working with IBM mid-range computers, spending 8 of those years in various management positions. Lyle joined Computer Guidance in 2004, working with our development, quality assurance and software delivery teams.

 
Customer Services

PENNY MUZZY
Manager of Professional Services

Penny is responsible for Computer Guidance's Professional Services programs, including solution implementation, consulting services, training and customer programs management. Penny has been with Computer Guidance for over three years and has supported and managed the implementation of hundreds of customers. Prior to Computer Guidance Corporation, Penny has held numerous project management positions in the telecommunications, hardware and software industries. Penny has an MBA and holds ITIL certification.

JAMES CARROLL, CPA
Manager of Application Support

James directs the Application Software Support department in providing application problem solving to customers and serving as a liaison between the customer base and other Computer Guidance departments. James is a CPA with over 25 years of accounting experience, with twelve of those years working for Computer Guidance. His mix of experience at Computer Guidance, along with his tenured staff, gives customers the competitive edge to make them more successful.