| Dear CGC Customers: Our CGC University 2026 Webinar Schedule is now available and posted on the CGCU Members Page as well as below. We are excited about the upcoming topics and discussions planned for next year. CGCU members are encouraged to join these sessions, submit questions in advance, and bring any additional questions to the live webinars. If you are not currently a CGCU member and are interested in joining the program and participating in the monthly live webinars, please contact Jennifer Spragg for more information. Thank you! …. January – Incident Creation and Management (01/15/2026 – 10:00 AM MST) Learn how to create, manage, edit, and expedite incidents, add attachments, and use the Customer Support System effectively. We will also explain how incidents are prioritized and how responses are handled. February – Most Common Support Questions and Inquiries (02/19/2026 – 10:00 AM MST) Hear about the most common support questions we receive and their respective answers. Bring your own AP, AR, or Payroll questions so we can discuss any issues or concerns you may have. March – Monthly and Quarterly Reporting / Processing (03/19/2026 – 10:00 AM MST) Understand how to process monthly and quarterly payroll and accounting closes. We will cover how to run required reports, submit them efficiently, and address any challenges related to month-end or quarter-end processing. April – Invoice Register (04/16/2026 – 10:00 AM MST) An in-depth overview of the Invoice Register, including how to navigate the feature, interpret different statuses, and use it effectively. May – Cognos BI v12 Overview (05/21/2026 – 10:00 AM MST) A detailed walkthrough of Cognos version 12, highlighting navigation, use cases, and helpful tips and tricks to improve your reporting experience. June – New File Imports (06/18/2026 – 10:00 AM MST) An overview of various import functions, including (but not limited to): Web2 GL Journal Entry, GL Budgets, PR/HR Employees, and Payroll Entry July – Customer Focus 2026 / No CGCU Session No CGCU webinar this month. August – Web2 Views, Menu Items, Navigation, and Security (08/20/2026 – 10:00 AM MST) A comprehensive, advanced session covering Web2 security, navigation, menu items, and views. Prior working knowledge of Web2 is strongly recommended. September – New Enhancements and Features (09/17/2026 – 10:00 AM MST) A review and demonstration of new features, enhancements, and modifications developed since July 2025. We will discuss availability, required product levels, and demo key updates such as Positive Pay / Bank Reconciliation alongside many others. October – API Integrations (10/15/2026 – 10:00 AM MST) An overview of supported file formats and API integration options, including Java and Web2 integrations. November – eForms (11/19/2026 – 10:00 AM MST) Learn how to customize eForms, restore and republish them, manage routing and email processes, and more. December – HRSS (12/17/2026 – 10:00 AM MST) A comprehensive overview of the HRSS application, including setup, functionality, and guidance on rolling it out within your organization. |