Hosted Maintenance

Dear Hosted eCMS Customers,

To address a slight degradation in system latency (speed), we are moving the September monthly hosted maintenance window to this coming weekend.

Updated September Hosted Maintenance Window
Saturday, September 12 – Sunday, September 13
5:00 AM MST – 5:00 PM MST

This maintenance window will allow our team to perform necessary maintenance and optimization needed and help ensure continued system performance and reliability.

Please note: This maintenance schedule change only applies to customers currently hosted in the CGC hosted environment. It does not apply to customers hosted on the IBM Cloud platform or to on-premise customers.

With this schedule change, the originally scheduled September hosted maintenance window of September 19–20 will no longer take place.

We apologize for the short notice and appreciate your understanding as we work proactively to maintain the performance and reliability of your hosted environment.

If you have any questions, please open a ticket through the CGC Support Site.

Thank you, Computer Guidance Corporation

Dear Hosted Customers,

We are pleased to share that Computer Guidance, GlassHouse Systems, and IBM have been working together to deliver a secure, scalable, and highly reliable managed hosting platform—IBM Cloud.

This initiative consolidates CGC hosted environments onto IBM Cloud, an enterprise hybrid cloud platform designed to support secure, scalable, and highly available workloads across multiple environments. The infrastructure supporting CGC’s hosted environment is built on IBM Power Systems technology, purpose-built for high-performance enterprise workloads requiring reliability, resiliency, and continuous availability.

Migration Timeline

We began this process in April with a select group of customers and are now moving forward with all hosted clients on a scheduled basis.

To support a smooth transition, we ask that you select your preferred migration window using the calendar available on the CGC Portal. A limited number of migration slots have been reserved, and we ask that each organization select only one (1) weekend migration spot.

Once your RSVP is received, our team will follow up with additional details as we plan your specific migration to IBM Cloud.

👉 Select your migration date here:
https://cgcportal.computerguidance.com/migration-dates/1717

This transition reflects our continued commitment to providing modern, secure, and dependable hosting services that support your business today and into the future.

FAQ & Support

A brief FAQ document1111 is available to help you better understand the IBM Cloud Managed Hosting migration process.

If you have any questions regarding the migration, please contact Michael Mitchell at mmitchell@computerguidance.com.

Thank you for your continued partnership.

Sincerely,

Computer Guidance Corporation

2026 CGC Monthly Hosted/SaaS eCMS Maintenance Schedule

Below is the hosted maintenance schedule for calendar year 2026. This schedule is available for your reference on the 2026 Hosted Maintenance Schedule landing page, as well as on the calendar located on the CGC Portal home page. Email communication will be sent out three times each month prior to the scheduled hosted maintenance window. You may choose to add these dates to your calendars now to ensure you have monthly reminders. Please note that all users must be completely logged out of the system during these maintenance windows. The hosted maintenance will take place on the third weekend of each month, beginning at 12:00 p.m. MST/AZ on Saturday and concluding at 8:00 a.m. MST/AZ on Sunday. All systems will be fully operational by 8:00 a.m. MST/AZ on Sunday morning following each scheduled maintenance. Please plan accordingly with your team, and if you have any questions, please let us know. Thank you.

📅 ⏲ 2026 Hosted Maintenance Schedule

📖 💻 CGC Portal / Knowledge Center

⚙ 🛠 CGC Support Site

2026 Hosted Maintenance Schedule January— Saturday, January 17, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, January 18, 2026 Add to Calendar February— Saturday, February 21, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, February 22, 2026 Add to Calendar March— Saturday, March 21, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, March 22, 2026 Add to Calendar April— Saturday, April 18, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, April 19, 2026 Add to Calendar May— Saturday, May 16, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, May 17, 2026 Add to Calendar June— Saturday, June 20, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, June 21, 2026 Add to Calendar July— Saturday, July 18, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, July 19, 2026 Add to Calendar August— Saturday, August 15, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, August 16, 2026 Add to Calendar September— Saturday, September 19, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, September 20, 2026 Add to Calendar October— Saturday, October 17, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, October 18, 2026 Add to Calendar November— Saturday, November 21, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, November 22, 2026 Add to Calendar December— Saturday, December 19, 2026, 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday, December 20, 2026 Add to Calendar

Saturday 08/17/24 12:00 PM MST-AZ until 8:00 AM MST-AZ on Sunday 08/18/24. We will be taking down the SaaS/Hosted eCMS system for our monthly maintenance window. Your users will need to be completely out of the system for this work. All Systems will be fully operational after 8:00am (MST) Sunday morning.