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  • January 29, 2026

W2 Error

Dear Valued Customer,

It has come to our attention that the states of Arizona and Kansas are rejecting the W2 electronic file for the following error message:

Error Code#: 4200 Line or Position#: 1406 Record: RS Field Position: 320-330. Incorrect field

The field length is incorrect in position 320-330 of the RS record. Positions 328-330 are coming in as blank, and they need to be zero if there is not another value that populates in that field.

This error message may not be limited to Arizona and Kansas.  You need to receive updated program PRP440.  This will be installed as Quick Fix 552 (QF552).

This program fix will be installed automatically for hosted customer.  If you are enterprise customers, please create an on-line ticket to request the install of QF552.

Customer Support Website

The majority of the states have state specific programs and will not be affected. A handful of states use the “generic” PRP440 program which include Arizona and Kansas.

Thank you!

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  • Year-End Processing
  • January 27, 2026

[YE2025 Update] 1099 Misc electronic filing

Dear Valued Customer,

An additional change for Year-End Processing was needed for electronic filing under the FIRE system for 1099 electronic filing. The Golden Parachute is no longer reported on Form 1099-MISC. Program APP140 was changed so that the “A” record no longer includes the “B” value in positions 26–45.Quick Fix Q551 (QFQ551) will be installed automatically for hosted customers.

For Enterprise/On-Premise customers, please create an online ticket to request the updated program APP140.

Customer Support Website Online Ticket

This updated program is only needed if you report 1099-MISC forms. If you only have 1099-NEC forms, then you should not experience this problem.Here is an example of the error message you may receive from the IRS if you do not have the updated program APP140 and you process 1099-MISC forms.
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  • Year-End Processing
  • January 16, 2026

The 2025 Year End Update # 2 (Q55) is now available for all Production and Test environments.

Dear CGC Customers:

The 2025 Year End Update # 2 (Q55) is now available for all Production and Test environments.
The Q55 Update contains changes for 2025 ACA and W2 fixes for Michigan and Alabama.

The minimum eCMS Release level for (Q55) is 4.2 Fix Pack 3 – Hot Fix 311.
This is the same minimum release level required for the 2025 Year End Update (Q54).

The (Q55) update does not require users to be logged out of eCMS. All changes will take effect immediately.

The eCMS v.4.2 F03 2025 Year End Update #2 (Q55) Release Notes document is located on the CGC Portal/Knowledge Center. 

Please review the documentation and schedule installation as soon as possible.

For hosted customers:
Since the (Q55) update can be installed while your users are logged into eCMS. 

The Software Delivery Team will be logging onto systems, in the days to come to install the (Q55) update.

For those customers who have already informed us to notify them before updating their production environment, you will be contacted by Software Delivery soon.

If you prefer a specific date/time for these updates or have any questions.
Please submit a ticket, requesting to be contacted by Software Delivery.

For non-hosted customers
:
Please submit a ticket requesting the installation of 2025 Year End Update (Q54) into your Production / Test environments. 


Following the install of updates and after nightly processing, the updated eCMS Release Level will display in the lower right hand corner of the eCMS menu.
Thank you! 

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  • Year-End Processing
  • December 22, 2025

December’s CGCU Live Webinar Recording is Now Available

December’s CGCU Webinar Recording on Web2 Overview is now available on the CGC University Members Page at CGC Portal >>CGC University Members Page 

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    • CGC University
    • December 22, 2025

    Federal Exempt Overtime Premium

    Dear CGC Customers,

    The purpose of this communication is to assist with explaining the Federal Exempt Overtime Premium that is starting this year. In this email, we will discuss the premium and the equation used to calculate the premium credit. Useful links are included at the bottom of the email.

    Informational video and PDF are available in the Knowledge Center under the Quarter-End and Year-End section at https://cgcportal.computerguidance.com/.

    The Overtime Deduction will be for 2025 through 2028, “individuals who receive qualified overtime compensation may deduct the pay that exceeds their regular rate of pay – such as the “half” portion of “time-and-a-half” compensation – that is required by the Fair Labor Standards Act (FLSA) and that is reported on a Form W-2, Form 1099, or other specified statement furnished to the individual.”

    “Employers and other payers are required to file information returns with the IRS (or SSA) and furnish statements to taxpayers showing the total amount of qualified overtime compensation paid during the year.” This year, the W-2 box 14 is used.

    This information came from the One, Big, Beautiful Bill link below.

    The calculation as per the government:

    Add all Hours Worked for the week.

    Add Gross Pay (use reg rate for ALL hours. Since the premium is only for over 40 hrs/week we start with the reg rate).

    Divide Gross Pay by Hours Worked to get the Average Worked Rate.

    Divide Average Worked Rate by 2 to get the Premium Rate (divide by 2 to get the half portion of the rate).

    Multiply the Overtime Hours Worked (hours over 40) by the Premium Rate to get the Premium Paid.

    What the calculation means is that the Overtime Premium Deduction is not based on the type of pay a qualified person received during the week. It is based on the number of hours they worked in that week.

    Because the calculation is based on per week, if the hours were entered on a biweekly basis there will be manual editing that must be done. The recommendation is to export out the weekly view and use that to manually calculate the overtime premium paid and then export the summary view and edit the amounts appropriately. Going forward it is recommended to discuss the change in entering the hours weekly vs editing the amounts at the end of the year on the spreadsheet.

    Links with more information:

    One, Big, Beautiful Bill Act: Tax deductions for working Americans and seniors

    Overtime Pay

    Fact Sheet #23: Overtime Pay Requirements of the FLSA

    If you need further assistance beyond the information provided here, we will need you to please submit an incident. Customer Support Site .

    Thank you! 

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    • Year-End Processing
    • December 17, 2025

    YE2025 (Q54) Availability

    The 2025 Year End Update (Q54) is now available for all Production and Test environments.

    The minimum eCMS Release level for (Q54) is 4.2 Fix Pack 3 – Hot Fix 311.
    This is the same minimum release level required for the 2025 3rd Quarter Update (Q53).

    The (Q54) update does not require users to be logged out of eCMS. The changes will take effect immediately with the exception to eForms changes. They will need to be restored as usual.

    The 2025 Year End Update (Q54) Release Notes document is located on the CGC Portal/Knowledge Center. 

    Please review the documentation and schedule installation as soon as possible.

    For hosted customers:
    Since the (Q54) update can be installed while your users are logged into eCMS. Focusing on Production environments, the Software Delivery Team will be logging onto your production environment in the days to come to install the (Q54) update.

    If we discover that your system is not at Hot Fix 311 or higher, we will bring your environment up to HF311 sometime after 5:00pm local time.

    If you prefer a specific date/time for these updates or have any questions.
    Please submit a ticket, requesting to be contacted by Software Delivery.

    For non-hosted/on-premise customers:
    Please submit a ticket requesting the installation of 2025 Year End Update (Q54) into your Production / Test environments. 

    Following the install of updates and after nightly processing, the updated eCMS Release Level will display in the lower right hand corner of the eCMS menu. Thank you! 

    Read More
    • Year-End Processing
    • December 12, 2025

    2025 Year-End Processing Documentation Available

    2025 Year-End Processing Webinar Presentations, Webinar Recordings and User Guides for the United States and Canada are available and can be viewed on the CGC Portal/Knowledge Center under the eCMS Quarter-End and Year-End Documentation. 

    …

    2025 Year-End Processing Documentation

    2025 Year-End Processing Webinar Recordings and User Guides 

    For year 2025 only a presentation for changes for Year-End Processing are recorded. Year 2022 webinar recording, webinar presentation file and user guides both for US and Canada remain the bases for the 2025 YE Processing documentation. Customers may also want to review the 2023 and 2024 YE Processing changes for US and Canada. These are all posted on the CGC Portal. 

    Please also note that we have additional documentation available on the CGC Portal under the Quarter-End, Year-End and Federal Reporting Documentation webpage:

    • Federal Exempt Overtime Premiums Reporting – Overview Video
    • Federal Exempt Overtime Premiums Reporting – User Guide
    • Minnesota State Paid Family Leave – User Guide

    We are diligently preparing the Year-End Processing Update and the accompanying Release Notes. We will share an additional communication next week.

    Read More
    • Year-End Processing
    • November 24, 2025

    eCMS v.4.2 Fix Pack 3, Hot Fix 312 (HF312) and Hot Fix 313 (HF313) – Available for all Production and Test Environments.

    The eCMS v4.2 Fix Pack 3 Hot Fix 312 (HF312) and Hot Fix 313 (HF313) are now available for all Customer Production and Test environments.

    Hot Fix Details

    • HF312 includes all updates from Hot Fix 310, Hot Fix 312, and the 2025 3rd Quarter Update.
    • HF313 includes additional enhancements, fixes to eForms identified in HF312, and new programs for viewing Release Update History.

    Release Notes
    Release Notes for both HF312 and HF313 are available on the CGC Portal → Knowledge Center → eCMS Updates Release Notes under:

    • eCMS v4.2 Fix Pack 3, Hot Fix 313 Release Notes
    • eCMS v4.2 Fix Pack 3, Hot Fix 312 Release Notes

    Hosted Customers

    We will reach out to schedule your Test environment upgrade.
    If the proposed date or time does not work for your team, please contact Software Delivery to coordinate installation of HF312 and HF313.
    You may also submit a ticket requesting installation.

    On-Premise Customers

    Please submit a ticket requesting installation of HF312 and HF313 for your Production or Test environments. You will then be contacted to be added to our installation schedule.
    If you need assistance with set-up, please submit a ticket for support.


    Environment Requirements

    • HF312 requires installation in a dedicated environment.
    • HF313 does not require a dedicated environment.

    Read More
    • Product Update
    • November 24, 2025

    Q4/2025 Customer Newsletter

    Please read the Q4/2025 Customer Newsletter here.

    Read More
    • Quarterly Customer Newsletter
    • November 21, 2025

    CGC University 2026 Webinar Schedule  

    Dear CGC Customers:

    Our CGC University 2026 Webinar Schedule is now available and posted on the CGCU Members Page as well as below.

    We are excited about the upcoming topics and discussions planned for next year. CGCU members are encouraged to join these sessions, submit questions in advance, and bring any additional questions to the live webinars.

    If you are not currently a CGCU member and are interested in joining the program and participating in the monthly live webinars, please contact Jennifer Spragg for more information.

    Thank you!  

    ….   

    January – Incident Creation and Management (01/15/2026 – 10:00 AM MST) Learn how to create, manage, edit, and expedite incidents, add attachments, and use the Customer Support System effectively. We will also explain how incidents are prioritized and how responses are handled.

    February – Most Common Support Questions and Inquiries (02/19/2026 – 10:00 AM MST) Hear about the most common support questions we receive and their respective answers. Bring your own AP, AR, or Payroll questions so we can discuss any issues or concerns you may have.

    March – Monthly and Quarterly Reporting / Processing (03/19/2026 – 10:00 AM MST) Understand how to process monthly and quarterly payroll and accounting closes. We will cover how to run required reports, submit them efficiently, and address any challenges related to month-end or quarter-end processing.

    April – Invoice Register (04/16/2026 – 10:00 AM MST) An in-depth overview of the Invoice Register, including how to navigate the feature, interpret different statuses, and use it effectively.

    May – Cognos BI v12 Overview (05/21/2026 – 10:00 AM MST) A detailed walkthrough of Cognos version 12, highlighting navigation, use cases, and helpful tips and tricks to improve your reporting experience.

    June – New File Imports (06/18/2026 – 10:00 AM MST) An overview of various import functions, including (but not limited to): Web2 GL Journal Entry, GL Budgets, PR/HR Employees, and Payroll Entry

    July – Customer Focus 2026 / No CGCU Session No CGCU webinar this month.

    August – Web2 Views, Menu Items, Navigation, and Security (08/20/2026 – 10:00 AM MST) A comprehensive, advanced session covering Web2 security, navigation, menu items, and views. Prior working knowledge of Web2 is strongly recommended.

    September – New Enhancements and Features (09/17/2026 – 10:00 AM MST) A review and demonstration of new features, enhancements, and modifications developed since July 2025. We will discuss availability, required product levels, and demo key updates such as Positive Pay / Bank Reconciliation alongside many others.

    October – API Integrations (10/15/2026 – 10:00 AM MST) An overview of supported file formats and API integration options, including Java and Web2 integrations.

    November – eForms (11/19/2026 – 10:00 AM MST) Learn how to customize eForms, restore and republish them, manage routing and email processes, and more.

    December – HRSS (12/17/2026 – 10:00 AM MST) A comprehensive overview of the HRSS application, including setup, functionality, and guidance on rolling it out within your organization.  
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    • CGC University
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